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Brent Moore expects hot market when Texas junks its PTB
That's why he created SaveOnEnergy.com, an online shopping
portal that helps residential customers and C&Is compare prices
and pick a supplier.
Customers are going
to have to become educated once they lose their regulated backstop
in the price to beat, Moore explained.
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It's potentially a big market for brokers and other alternate
channels as customers seek help in weighing offers.
The end of the price
to beat will boost marketers' interest in using third-party channels
too, Moore believes.
Some retailers who
have ignored alternate channels in the past are starting to reach
out to them because of tougher competition, he noted.
Marketers are "waking
up" to the untapped residential market and realizing they'll
need to step up their efforts to survive next year.
Thus brokering services
are becoming more important to retailers.
Moore wants SaveOnEnergy.com
to become the LendingTree.com, the home mortgage site, of Texas power
sales giving customers a clearinghouse where marketers compete via
its online portal.
Online brokering is
becoming a hot business.
About half a dozen firms offer
Texas customers the chance to shop online, with ChooseEnergy.com being
the newest entrant (RT,
7/10).
Moore isn't worried
about overcrowding.
The market is so untapped
he sees plenty of business to go around. He's confident SaveOnEnergy
can do certain things better to attract customers.
Prices on SaveOnEnergy.com
are updated daily, Moore told us, but he wants the website to give
customers more than just a price comparison.
That's why the site
recommends about five products in each service area for residential
customers.
It lists prices for
marketers that it doesn't recommend so as to give customers a full
picture.
Moore researches marketers
and studies their management so he can recommend the best options.
He tries to recommend
for each territory about three fixed-price deals lower than the price
to beat, one green plan and one monthly product that gives customers
more flexibility.
Recommendations are
based on marketers' savings, financial stability, customer service
and quality billing systems.
Moore now recommends
plans from 11 marketers -- Accent Energy, Cirro Energy, Commerce Energy,
Constellation NewEnergy, Direct Energy, First Choice Power, Econnergy
Energy, Green Mountain Energy, Mpower Energy Services, Reliant Energy
and Spark Energy.
He constantly reevaluates
them and the deals.
Thus favored providers
and plans fluctuate.
Marketers pay SaveOnEnergy
a commission for sales brokered through the site.
For customers the service
is free.
Marketers don't pay
to be listed or recommended.
Incumbents especially
"are going to get creative" to keep price-to-beat customers
from picking a competitor, he explained.
That's going to be
a challenge for his firm as it tries to cull through the myriad products
and plans to come up with a small number of recommendations.
In fact, he's in talks
right now with one of the big incumbents to accommodate about 10 competitive
plans the incumbent markets to price-to-beat customers.
Moore chose not to
name the firm.
But we have a good
idea since he already works with three of the four incumbents -- Reliant,
Direct and First Choice.
That would just leave TXU Energy
-- who, coincidently, often touts that it has nine of the 10 cheapest
products offered by an incumbent (RT,
5/3).
Moore is focused on
Texas right now and for the next year.
Don't rule out SaveOnEnergy
expanding in the future.
New York is especially
on the horizon, Moore told us, as well as other choice states.
Would his site offer
natural gas shopping as well?
It's too soon to tell,
he replied.
Obviously his firm
has more expertise in power since Texas retail gas isn't open to choice
except for large users.
He did pick the name
SaveOnEnergy -- instead of SaveOnElectricity -- deliberately, he added.
Offering more energy
efficiency products and services is another growth area, he told us.
The site now gives
customers a chance to buy efficient products and appliances online.
Originally published in
Restructuring Today
on August 11, 2006
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